Stitch88 treats your privacy as a non-negotiable priority. This document transparently sets out how we collect, use, store, and protect your personal information as a member of our platform in Malaysia.
Six core principles that shape stitch88's approach to protecting the personal information of every Malaysian member
This Privacy Policy ("Policy") is published by stitch88 ("we", "the stitch88 platform") to explain our privacy practices in relation to the collection, use, storage, and protection of personal information belonging to users ("you", "members") of the stitch88 platform in Malaysia.
Stitch88 operates as an online entertainment platform offering casino games, slots, Live Casino, roulette, and Sports Betting including the Malaysia Super League, EPL, badminton, cricket, and esports. To run these services, we need to collect and process certain personal information in order to deliver a safe, efficient, and high-quality experience.
We encourage you to read this Policy carefully. Should you have any questions or concerns, stitch88's privacy team is available at any time through the channels listed at the end of this document.
Stitch88 collects various types of personal information depending on how you interact with the platform. The following are the main categories of data we collect:
| Data Category | Example Information | Required? |
|---|---|---|
| Identity | Full name, MyKad / passport number, date of birth, gender | Yes |
| Contact | Malaysian mobile number, email address | Yes |
| Financial | Payment methods (TnG eWallet, GrabPay, FPX), transaction records, bank account numbers | Yes |
| Technical | IP address, device type, web browser, operating system, access time | Automatic |
| Usage | Game records, betting history, game preferences, session duration | Automatic |
| Communications | Live chat records, support emails, feedback | Where applicable |
Stitch88 collects your personal information through several methods, namely:
Stitch88 uses your personal information only for legitimate, relevant, and reasonable purposes. The following are the primary purposes for which we use your data:
Stitch88 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, in the course of operating the platform, we may share data with the following categories of parties for limited and controlled purposes:
All third parties who receive data from stitch88 are required to sign a data protection agreement and are only permitted to use your data for the specific purposes authorised by stitch88.
Stitch88 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or unintended disclosure:
Stitch88 retains your personal data only for as long as necessary to fulfil the purposes set out in this Policy, or as required under Malaysian law:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Active account data | For the duration of the active account | Service delivery |
| Financial transaction records | 7 years after the transaction | Malaysia tax & AML requirements |
| KYC Records | 5 years after account closure | Regulatory compliance |
| Game logs | 5 years | Dispute resolution |
| Communication records | 3 years | Customer support & disputes |
| Marketing data | Until consent is withdrawn | Consent-based |
Upon expiry of the retention period, data will be securely deleted or anonymised in accordance with stitch88's established data deletion procedures.
As a data subject under Malaysia's PDPA, you have the following rights regarding your personal information on stitch88:
Stitch88 uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and ensure platform security. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session | Maintaining your login session and security on stitch88 | Session expiry |
| Security | Prevention of CSRF and other security attacks | 1 day |
| Performance | Analysing navigation and platform usage patterns for improvement | 2 years |
| Errors | Detecting and reporting technical platform errors | 30 days |
| Marketing | Delivering relevant stitch88 promotional advertisements (with consent only) | 90 days |
Cookies required for security and core functionality cannot be disabled. For analytics and marketing cookies, you may manage your preferences through your browser settings or the cookie panel provided on the stitch88 platform.
In the course of operating the stitch88 platform, your personal data may be transferred to and stored on servers located outside Malaysia. stitch88 ensures that all cross-border data transfers are carried out with adequate safeguards:
The stitch88 platform is exclusively for individuals aged 18 years and above. stitch88 does not knowingly collect or process personal data from individuals under the age of 18.
If we discover that we have collected data from an individual under the age of 18, the account will be terminated immediately and all associated data will be deleted within 30 days.
For any questions, requests, or complaints regarding this Privacy Policy or the processing of your personal data by stitch88, you may reach us through the following channels:
Stitch88 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, technology, or legal requirements. You will be notified of any material changes via email or in-platform notification.
Effective date: 1 January 2026 | Version 2.1 | Bahasa Melayu (ms-MY)